VoIP is a recent technological advancement that has allowed people to communicate over the internet in much the same way as traditional telephone lines. A VoIP phone system can be configured to transmit calls and messages to nearly anywhere an internet connection exists. VoIP service providers offer Business Continuity, which enables organisations to continue to make existing business calls and to carry on with existing communications even when an office is offline or switched off. It also allows you to continue to make VoIP calls from your mobile device. Business Continuity offers many benefits to businesses such as:
Business Continuity brings the benefits of traditional analog telephony and broadband internet communications together. You can make VoIP calls to traditional landline and mobile phones as well as email and faxes. The high speed of internet connection makes it very convenient and cost-effective for organisations making VoIP business services phone system upgrades. Businesses can reduce their cost of maintaining connections with VoIP providers by migrating traffic between VoIP providers and traditional analog networks.
VoIP provides many people with a way to stay connected.
Many people are constantly travelling and working. A business phone service can provide them with the ability to stay connected when they are out of the office or unable to access a VoIP provider. This can allow a businessperson to continue making important business phone calls even when away from the office. For those people who run businesses from home, it is extremely useful.
Business Continuity helps to create a strong business identity. Many VoIP providers use their own colour-coding system to show clients which service provider they subscribe to and which organisation they represent. Business phone systems can integrate seamlessly with business Continuity to create a consistent business identity which can be quickly discovered by potential customers.
The reliability of VoIP systems is enhanced by the increased reliability and availability of network.
There is greater connectivity across IP networks and this is especially true for international callers. Incoming calls can be received or made even in the case of losses in a business’s main telephone line. With the use of VoIP services hosted by a third party, problems caused by natural disasters or other emergencies are resolved. Call centers can take incoming calls with a VoIP system and route them to the appropriate departments for follow up. This allows for continued business processes to go on without any interruptions caused by equipment failure, system downtime or signal quality issues.
Businesses can take advantage of advanced call distribution features. Some VoIP services include integrated voice response management and message distribution as part of their advanced call functions. Message distribution can be done using an automated voice response or a human receptionist. Some voip business services include call screening to ensure that only authorized calls are made and rejected, caller identification to help customers recognize who they are calling and caller stop function which puts an immediate stop on unwanted or repetitive calls. Other advanced features such as automated call distribution with music-on-demand feature also help businesses reduce overhead expenses.
VoIP advanced call features also include features that make it easier and less frustrating for customers to manage their calls. For example, they can set up an auto attendant that greets callers with a friendly greeting, record their messages, attach files to the end of their calls and even block calls from certain numbers. A VoIP system can also provide the feature of caller id where a caller id number is displayed so that people can recognize who they are calling. All these features make it easy for clients and customers to manage their calls with the least amount of effort. They can do all these with a simple configuration or manual setting adjustments.
- With the growing demand for better VoIP services and the increasing sophistication of VoIP technologies, there has been a steady increase in the demand for IP PBX services from every business across the globe.
- Today, nearly every business organization and communication service provider are using VoIP technology to conduct their daily operations.
- And there are plans available today that can allow you to take advantage of this powerful communication tool.